Change your order

After placing an order, it is not possible to modify or cancel it. Nonetheless, you can always get in touch with our customer service department at [e-mail] to discuss the process of making a change to your orders.

Order Change Situation:

Pre-order & Order Cancellation

For all orders( including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

For order changes or cancellations, kindly review your order details, shipping address, and billing address before 11:00 PM Pacific Time on the same day of purchase. Please be aware that once the shipping label is created, we are unable to make modifications. In such cases, you may initiate a return following our Return Policy.

All cancellations need to be done by email to the NAKTO service department. The customers cannot cancel the order by phone. The customers will receive a notification email after the order has been canceled successfully. Otherwise, the cancellation of the order was unsuccessful.

Exchange Products

For non-quality issues, no replacement is possible after 14 days of receiving the product.

To be eligible for a replacement, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. The mileage on the LCD screen must be less than 10 miles.

For the request for a model replacement within 14 days of receiving the product, you will be responsible for paying for shipping both ways. After 14 days, bikes are not allowed to be replaced under any conditions.

For more information on how to request a return, please visit the Return Policy.