Troubleshooting
Wire problems, error codes, power issues, maintenance tips, and general product support.
- Q: How to fix an unbalance bike seat?
- Q: Why does the seat always wobble?
- Q: The fender is loose/broken.
- Q: My rear wheel has a wobble in it.
- Q: My e-bike tires always get stuck by the fender.
- Q: Why does my chain keep falling off or getting stuck?
- Q: The e-bike derailleur can work, but I can’t change the speed.
- Q: The disc brake is loose, what can I do?
- Q: There is rubbing sound on my brakes, how to solve this problem?
- Q: The head set is too loose.
- Q: It is difficult to turn the front fork.
- Q: My handlebars won't turn.
- Q: The handlebar of my e-bike is a bit loose.
- Q: The front and rear wheels of the e-bike are not aligned.
- Q: The paint on the front fork has come off.
- Q: The front fork’s drop outs are curved.
- Q: The front fork arm is curved totally.
- Q: E-bike error codes and their solutions--LCD-861, LCD-S886, LCD-911, LCD-M5, LCD-P9
- Q: Why doesn't the display control panel light up?
- Q: Why the rear wheel of my e-bike rotates normally when it isn’t touching the ground, but not rotate when it is touch the ground?
- Q: Why the hub motor of my electric bike has a noise when rear wheel turns?
- Q: Why doesn't my e-bike rear wheel turn when it is powered on?
- Q: The key is lost, and how to replace the lock?
- Q: The key is lost, and how to take out the battery?
- Q: The battery cannot be locked.
- Q: Why the battery cannot discharge?
- Q: Why the battery cannot be charged?