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  2. Maintenance and Troubleshooting
  3. Troubleshooting

Troubleshooting

Wire problems, error codes, power issues, maintenance tips, and general product support.

  • Q: How to fix an unbalance bike seat?
  • Q: Why does the seat always wobble?
  • Q: The fender is loose/broken.
  • Q: My rear wheel has a wobble in it.
  • Q: My e-bike tires always get stuck by the fender.
  • Q: Why does my chain keep falling off or getting stuck?
  • Q: The e-bike derailleur can work, but I can’t change the speed.
  • Q: The disc brake is loose, what can I do?
  • Q: There is rubbing sound on my brakes, how to solve this problem?
  • Q: The head set is too loose.
  • Q: It is difficult to turn the front fork.
  • Q: My handlebars won't turn.
  • Q: The handlebar of my e-bike is a bit loose.
  • Q: The front and rear wheels of the e-bike are not aligned.
  • Q: The paint on the front fork has come off.
  • Q: The front fork’s drop outs are curved.
  • Q: The front fork arm is curved totally.
  • Q: E-bike error codes and their solutions--LCD-861, LCD-S886, LCD-911, LCD-M5, LCD-P9
  • Q: Why doesn't the display control panel light up?
  • Q: Why the rear wheel of my e-bike rotates normally when it isn’t touching the ground, but not rotate when it is touch the ground?
  • Q: Why the hub motor of my electric bike has a noise when rear wheel turns?
  • Q: Why doesn't my e-bike rear wheel turn when it is powered on?
  • Q: The key is lost, and how to replace the lock?
  • Q: The key is lost, and how to take out the battery?
  • Q: The battery cannot be locked.
  • Q: Why the battery cannot discharge?
  • Q: Why the battery cannot be charged?
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